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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2000 Ford Taurus. I brought my car in for transmission problems. It took about 12 hours to get fixed. It was under warranty and I got a receipt. The staff was okay. There are no problems with the car now. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Malibu. Overall my experience was positive. My salesperson was bryan and he was very good. When I purchased my car in was clean and in good condition. I am not having any problems with the vehile today. I was approved in the same day that I came in.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Dodge Neon. Overall my experience was positive. I bought my car from Chris, and he was great. I was approved for the car the same day. The car was in great condition when I bought it, but I am having a little problem with the motor now.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Ford Escort. I brought my car in because the a.c. and the timing belt went out. It was the third time I have brought it in for the a.c. I was without a car for 2 or 3 days. It was under warranty. I got paperwork. The staff were wonderful. Everytime I take it in for the a.c. and I get it back, the nob to turn from hot or cold gets stuck on cold. If you force it to go to heat it breaks. I am going to have to take it back in again for that. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Jeep LIBERTY. Matt was my salesperson. He was great with helping me with my sale. I went back and bought another car from him in the same week. The car was in good condition and clean when I received it. The car is running great today. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Ford Focus. I had the dim headlight replaced on my vehicle, and the service was done quickly. My vehicle is still under warrenty, and I revieved all the paperwork and recpeipts from the service call. The staff was good to me, although the car is now having some break issues. Overall, I consider my experience with JD Byrider as positive.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2005 Mercury Sable. I brought my car in for an oil change. It took about 30 minutes. It was under warranty. I got paperwork. The staff were ok. I am not having any problems now. Overall, my experience was neutral because when I was buying it, the salesman told me I didn`t have to put 1500 down but I ended up having to and then the next day the brakes went out.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Monte Carl. Overall, my experience was positive. I brought the car in to get a couple used tires put on. It was quickly serviced in less than a day, and I don`t know if I was given a receipt or not. I did not pay anything because it was under warranty, and I have no complaints about the customer service. There are no current problems with my vehicle.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2000 Dodge Caravan. My sales person was a man who sat in the front right corner, I think it was Steve. I was there from 10am until almost 4,30. The car was in good condition when I got it and there are no problems at all. The staff was fine and the experience was neutral because I have never enjoyed buying a car.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Nissan Altima. My sales person was Steve. I was there for about 2 and a half or 3 hours and the car was in fair condition when I got it. I had to get the seat on the drivers side`s auto button fixed. There was a hole on the top of the radiator also, but they said they fixed it as well. The staff was very nice, I enjoyed them. The experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Prix. My sales person was Glenn, I was also helped by Nate and Jessica. It took about 2 and a half days overall. The car was in good condition when I got it and there are no problems at all. I do want to take it up just to be looked at though. The process went smoothley, and eveyrone helped me. They all did a wonderfull job. I thank them all so much, especially for giving me a chance. The experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Chrysler Sebring. My salesperson was Jared. The customer service that I received was good. The vehicle wasn`t neat but it was in good condition when I received it. I don’t have any problems with the vehicle right now. It took about 2 hours for me to be approved for the vehicle. My overall experience is positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. I brought my car in because the air conditioning was burnt out and the car was smoking. It took 3 days to get fixed. It was under warranty and I got a receipt. The staff was nice. The brakes are squeaking really bad. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. My sales person was Jessica. I was there for about half an hour and the car was in good condition when I got it. The speakers are blown a bit, and I have not talked to them about it yet. The staff was good. The experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2007 Mercury Villager. Overall my experience has been positive. I brought my car in because the break light was on. The staff was great as far as customer service. My car is under warranty so I don`t have to pay anything for the service. I did recieve a reciept for the service that I had done. The staff was excellent. I have to bring the car back in because the light is still on.

     

    11/13/2008

     
           

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