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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Buick Century. Overall my experience was positive. I brought my vehicle in for an oil change, and they had it for less than an hour. The cost was covered under warranty, and I received paperwork with the service. The staff there were nice, and there are no current problems with the vehicle.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 KIA Spectra. My sales person was Wayne. I was there for about an hour and the car was in good condition when I got it. The only thing is that it was missing a spare tire, but they took care of it for me already. The staff there was very nice. It was a good environment, and low pressure. The experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. I took in my car for the check engine light. The work took not long. The work was covered and I did get paperwork. The car is doing good. The staff was nice and polite. My expereince was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Ford Focus. Overall, my experience was positive. I brought the car in for a rear wheel bearing. It was quickly serviced and I only had to pay a $20 deductible. I was given a receipt and the customer service was great. There are no problems with my car now.

     

    11/13/2008

     
    Positive Comment

    I own a 1998 Buick Century. I had my vehicle in the shop for an oil change, and the service was done quickly. My vehicle is still under warrenty, and I recieved all the paperwork after my service was complete. The staff was pretty good at the shop, however, my low coolant light is on, and I am unsure why. All in all, I consider my experience with JD Byrider as positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Chrysler Town & Cou. My salesperson was Michelle. She and the other employees did a very good job. I was approved the same day. My car was in very good and clean condition when I got it and it is doing great today. My experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Ford FREESTAR. The vehicle that I recently purchased was in good shape when I received it, and the salesperson that helped me was Ricky. It took a couple of hours for me to be approved for the vehicle, and the vheicle has no problems now. The staff was great, and overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Dodge Caravan. Overall my experience has been positive. Carlos was my salesperson and he was excellent. When I purchased my vehicle it was in great condition,and it was clean. I am having a minor problem with the power steering but I am going to take it in. I was approved in the same day.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Ford Explorer. My salesperson was a woman that sat by the posterboard in the front, and the vehicle that I purchased was in good shape when I received it. I was also approved for the vehicle the same day, and the vehicle has no problems now. The staff was good, and overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Dodge Durango. I worked with a short, light skinned male for the purchase of my vehicle, and he did a very good job helping me out. My vehicle was clean and in good condition when I picked it up, and today the vehicle is doing just fine. I was approved same day for my purchase, and all in all, I consider my experience with JD Byrider as positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. I brought my car in for an oil change and the car was jerking. It took about 10 minutes to complete everything. It was under warranty and I got a receipt. The staff was excellent. There are no problems with the car now. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Ford Focus. I brought it in for a dead battery. It was there for about 3 hours and the service was covered. I did get a receipt and there are no problems right now. The staff there was ok that day and the experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. I had my vehicle in the shop for a squeaking noise that it had been making, and the problem was diagnosed, and taken care of in about 4 hours. My vehicle is still under warrenty, and I receieved all the paperwork at the completion of my service. The staff was pretty good, and the car is running smoothly today. All in all, I consider my experience with JD Byrider as positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Impala. My overall experience was positive. I took my car into the shop and had my transmission rebuilt. It took over a week to fix. It was under warranty. I did receive paperwork and a receipt. The staff`s service was pretty good. I am noticing a vibration that was not there before I got the transmission worked on. So I am taking it back to the shop soon as I get some time.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Impala. Jessica was my salesperson at JD Byrider. She was very good as far as customer service. The car was in good condition and clean when I received it. The car is doing good today. I was approved the same day. Overall my experience was positive.

     

    11/13/2008

     
           

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